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  • 2713 14 St SW #1
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Legal

Cancellation & Refund Policy

Last updated: September 8, 2026

We keep this simple and fair. Because every Artis House experience is guided by our team and made by hand, our cancellation terms protect both your spot and our small team's time.

1Rescheduling & cancellations

  • You may cancel or reschedule a session free of charge up to 48 hours before its start time.
  • Within 48 hours of the session, we're unable to offer a refund, but we'll happily issue a credit toward a future session.
  • No-shows, or cancellations after the session has begun, forfeit the booking.
  • Life happens, if something comes up, message us at hello@artishouse.ca and we'll do our best to work something out.

2Deposits

  • A deposit confirms your booking and is applied to your session total.
  • Deposits are transferable as a credit under the rescheduling terms above.

3Finished pieces

  • Because the piece you make is custom and created by you during the session, finished experiences are not returnable or refundable.

4Gift cards

  • Gift cards are non-refundable and cannot be exchanged for cash, but they are transferable and can be used toward any experience.

5Shop products

  • Physical products purchased from our online shop may be returned within 30 days, unused and in original packaging. Gift cards and downloadable items are non-returnable.

6Private events & groups

  • Private events and group bookings (10 to 40 guests) follow the same terms above. A 25% deposit secures your date and is applied to your total, changes and cancellations are free up to 48 hours before your event, and inside 48 hours what you've paid becomes a credit toward a future visit. The rest of your total, including the 20% gratuity added to private events, is settled on the day.
Questions? Email hello@artishouse.ca or call 587-306-2112.
This policy is provided for your review and is not a substitute for legal advice.